Privacy

The Old Vicarage, The Avenue, Flore, Northamptonshire NN7 4LZ. We run the guest rooms, Café de Flore and the spaces for hire. We are the controller of the personal information described here, and Patricia looks after it. You can reach her at hello@theoldvicarageflore.co.uk or on 07445 246 471.

When you book a room, order breakfast, hire a space or send an enquiry, we collect your name, email address and phone number, the dates and details of your booking or event, and anything you tell us, such as dietary needs or the time you expect to arrive.

By law we must keep a record of the name and nationality of every guest over 16. For guests who are not British, Irish or Commonwealth citizens we also ask for their passport or other identity document when they arrive, and record its details and their next destination if known.

We do not store your card number. Card payments are handled by Stripe, which gives us a receipt and the last four digits.

If you tell us about an allergy, a health need or a disability so that we can look after you, that is sensitive information. We use it only for that purpose.

We use your details to take and manage your booking, to charge payment, to arrange breakfast and your stay, to answer your enquiry and to contact you about your booking. Our lawful basis is that this is needed to carry out our contract with you.

We keep the guest register because the law requires it. We keep financial records for tax and accounting, which is also a legal requirement.

We may use your email to ask how your stay was, which is a legitimate interest of ours. We do not send marketing email unless you have asked us to, and you can stop it at any time. We never sell your details.

Only the people who help us run your booking: Beds24, our booking system, which also sends your booking confirmation email; Stripe, which takes card payments and sends your payment receipt; Cloudflare, which hosts this website; and our accountants, Bob Berry Accountancy. If you book through Booking.com, Airbnb or Expedia, that site passes us your booking details and handles messages between us, and it has its own privacy notice. They may use your details only to provide their service to us.

We share your details with the police or other authorities only if the law requires us to, for example when they inspect the guest register.

Some of these providers keep your details outside the UK. Beds24 stores them in Germany, which the UK recognises as giving equivalent protection. Stripe and Cloudflare may process them in the United States, under the UK's approved data transfer arrangements, so that they are protected to the same standard as in the UK.

Guest register entries are kept for at least 12 months. Booking and payment records are kept for seven years, for tax and accounting. Enquiries that do not lead to a booking are deleted after 12 months. Anything we no longer need is deleted or shredded securely.

We use CCTV in some outdoor areas and in the public areas of the main house, to help keep guests, visitors and the property safe, and to prevent and investigate crime. There are no cameras in The Stables or The Mews, or in any guest room. Signs show where cameras are in use.

Our lawful basis is our legitimate interest in keeping people and the property safe. Only Patricia and Gerry can view the footage, and we share it with the police only if they ask for it. Footage is kept for 180 days, the length of time our storage system holds it, and is then automatically deleted.

You can ask us to show you the information we hold about you, to correct it, or to delete it. You can also ask us to limit how we use it, to move it to someone else, or to stop using it where we rely on legitimate interest. Some records we are legally required to keep, so we may not be able to delete those straight away. We will reply within one month.

If you are unhappy with how we have used your information, please tell us first so that we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

This website uses only the cookies needed to run the site — for example so that forms work and so that Patricia can sign in to edit the content. We do not use advertising cookies.

We measure how the site is used with Cloudflare Web Analytics. That tool does not set cookies and does not identify you personally. Because it is cookieless, we do not show a cookie consent banner for analytics.

We may update this page from time to time. This page was last updated in November 2026.

Email hello@theoldvicarageflore.co.uk or call Patricia.